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Channel Settings

Who this is for

Admins who control which online categories are available on each order channel for each shop.

Before you start​

  • Confirm the correct brand.
  • Confirm the online categories you need already exist.
  • Confirm the required platform subscription is active in Marketplace if you expect to see third-party channels such as Deliveroo or Foodpanda.

Open this page​

Open Online Ordering -> Channel Settings.

What this page is for​

Channel Settings controls which categories are available on each order channel, per shop.

Use this page to:

  • enable or disable a category for a specific shop and channel combination
  • review coverage by Category, by Shop, or by Channel
  • make broad changes with row or column checkboxes before saving

This page does not create channels. HQ only shows own-device channels by default. Third-party channels appear after the related platform subscription is active.

Channel Settings page

Channel Settings with the By Category view, selector, and checkbox matrix.

Main sections​

View selector​

Use the segmented control at the top to switch between:

  • By Category
  • By Shop
  • By Channel

Choose the view that matches the question you are answering:

  • use By Category when you want to check where one category is available
  • use By Shop when you want to check all categories for one shop
  • use By Channel when you want to check what one channel can sell across shops

Selector​

After you choose a view, select the matching record:

  • Category
  • Shop
  • Channel

Mapping grid​

The grid uses checkboxes at three levels:

  • cell checkbox: change one category/shop/channel combination
  • row checkbox: change one full row
  • column checkbox: change one full column

The small count badge helps you confirm how many entries are currently enabled in that row or column.

Steps​

  1. Open Online Ordering -> Channel Settings.
  2. Choose By Category, By Shop, or By Channel.
  3. Select the Category, Shop, or Channel you want to review.
  4. Select the checkboxes you need in the grid.
  5. Select Save.

What changes after you save​

The saved mapping changes category availability for the selected shop and channel combinations in HQ.

If a third-party channel is missing from this page, subscribe to that platform first in Marketplace. If the channel is visible but the storefront still looks wrong, verify the related shop setup in 3rd Party Platforms.

How to check your change​

  1. Reopen Channel Settings and confirm the same checkboxes are still selected.
  2. Check the affected shop or channel in the target online ordering flow.
  3. Confirm the category appears only where you intended.

If something goes wrong​

  • Confirm you edited the correct brand.
  • Confirm you were in the correct view before making bulk checkbox changes.
  • Check whether the missing channel actually requires a platform subscription first.
  • Re-check the related shop setup in General Settings if the channel is present but not usable.

When to ask owner/admin​

  • The change affects a live delivery or customer ordering channel during trading hours.
  • You are unsure whether a category should be hidden for one shop only or for all shops.
  • You cannot safely verify the result in the target storefront after saving.