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Info

Who this is for

Managers/admin staff checking app health and support data.

Before you start​

  • You are signed in
  • You understand your store policy on debug/log export

What this screen is for​

Use Info for app diagnostics and support actions.

Policy reference: Data Retention and Storage

What you can do​

  • Check app version and update status
  • Toggle debug mode (Enabled / Disabled)
  • Check offline mode status and tap Reactivate now when available
  • Open log file picker for support data
  • Export selected logs to local folder/downloads (including Octopus logs when available)
  • Upload selected logs to cloud support path
  • Remove selected logs from the device

Export or upload logs​

  1. Tap Info > Export Logs.
  2. In Select Log Files, select one or more log files.
  3. Tap Export.
  4. Choose an export folder when prompted (or allow default downloads path).
  5. Wait for completion message: Logs exported to ....

Steps​

  1. Tap Info.
  2. Select the required action (version/debug/offline/log action).
  3. Confirm action result on-screen.

What you should see​

Screenshot pending

Needed file: client/cl-33-info-page-version-debug-offline-export.png

Screenshot pending

Needed file: client/cl-38-info-log-file-selection-export-upload-remove.png

Screenshot pending

Needed file: client/cl-39-info-log-upload-success-message.png

If something goes wrong​

Reactivation/export fails

Verify internet and storage access, then retry once.

Upload fails

Confirm internet is stable, retry once, and keep the error message for support.

When to ask manager/admin​

  • Update status looks incorrect
  • Log export/upload repeatedly fails
  • Offline mode cannot be reactivated