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Online Orders

Who this is for

Staff handling marketplace/online channels and pickup order states.

Before you start​

  • You are signed in
  • Online channel integration is enabled for your store
  • Your POS user group allows Online order operations or ODO pickup orders for the action you need

What this screen is for​

Online Orders helps you monitor online order status and process pickup workflow actions.

Main views​

Shows server connection and order processing counters/status (Pending, Processing, Completed, Error, Info).

Steps​

  1. Tap Online Orders in the left menu.
  2. Choose Server or Pickup.
  3. Review current order statuses.
  4. Open target order and apply required action (Accept, Prepare, Pick up, etc.).
  5. Confirm list status updates after action.

Accept, Reject, Prepare, and Pick up use Online order operations permission. Create uses ODO pickup orders permission.

What you should see​

  • Server and Pickup tabs at top
  • Status and list refresh behavior based on current tab
Screenshot pending

Needed files: client/cl-28-online-orders-server-tab.png, client/cl-29-online-orders-pickup-actions.png

If something goes wrong​

Status does not update

Refresh once, verify internet, then retry the action.

Permission denied

Ask a manager/admin to check your POS user group in HQ POS Users. Do not process the online order from another staff account unless store policy allows it.

When to ask manager/admin​

  • Orders are stuck in one status after retry
  • Channel/pickup actions are missing for expected orders
  • POS shows Permission denied for an online order action
  • Store policy decision is needed for reject/cancel handling