Daily Operations SOP

Who this is for

Cashiers and shift managers running daily store operations.

Before you start

• Terminal is online
• Staff accounts are available
• Printer is ready

SOP checklists

Opening

1. Sign in and Clock In (if enabled).
2. Open Devices and run Test Print.
3. Confirm shop name and business date/time.
4. Open Ordering and verify table screen loads.
5. Open checkout once and verify payment methods are available.

During shift

1. Send orders promptly after item confirmation.
2. Re-check device status after printer/network alerts.
3. Use split payment modes only when customer requests.
4. Add remarks when policy requires audit trail.
5. Assign one owner to resolve each payment incident.

Handover

1. Stop creating new orders on handover terminal.
2. Complete or clearly hand over in-progress checkouts.
3. Confirm pending void/return items are manager-approved.
4. Hand over unresolved incidents with transaction IDs.

Closing

1. Resolve active orders and pending payments.
2. Confirm no cashier is stuck in checkout processing.
3. Complete pay in/out entries.
4. Ensure manager is ready for day-end.
5. Run day-end and confirm completion.

What good operations look like

• No blocked printer/payment issues at shift start
• Clear ownership for any incident
• No unresolved checkout at day-end

If something goes wrong

Payment status is unclear

Stop repeated retries and escalate immediately to manager.

Device remains unavailable

Run basic checks once, then escalate instead of repeated attempts.

When to ask manager/admin

• POS Code or critical settings must be changed
• Refund/void requires approval
• Day-end warning/validation blocks closure

Reference: client/end-of-day, reference/troubleshooting