Refunds and Voids

Who this is for

Shift managers and authorized staff handling post-order corrections.

Before you start

• Confirm the target transaction number
• Confirm with customer/store policy
• Know whether transaction is in-progress or completed

Choose the correct action

Void in-progress txn

1. Open the in-progress order.
2. Tap function menu (three dots).
3. Tap Void Txn.
4. Confirm Confirm to void the Txn?.
5. Complete required reason selection.

Return completed txn

1. Open Orders Overview and select completed transaction.
2. Tap Return.
3. Confirm Confirm to return the Txn?.
4. Complete refund payment steps.

What you should see

If something goes wrong

Void is blocked

Send/clear pending edits first, then retry.

Modify Payment restrictions

Some third-party linked payments cannot be fully modified. Use Return flow when store policy requires a true reversal.

Screenshot pending: cl-22-modify-payment-3rdparty-warning.png

Do and don't

Do

Use Void for in-progress transactions, and use Return for completed transactions.

Don't

Do not use repeated blind retries when payment status is unclear.

When to ask manager/admin

• High-value or exception refunds
• Third-party payment modification restrictions
• Policy conflicts on void/return decisions

Related guides

• Function: Void vs Return
• Function: Reopen Order
• Function: Reprint Receipt