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Refunds and Voids

Definitions​

  • Void: canceling part/all of a transaction before completion.
  • Refund: returning value after payment was completed.

Void Procedure (In-Progress Transaction)​

  1. Open current transaction.
  2. Select line item or full transaction action.
  3. Select reason code if required.
  4. Confirm void and recheck totals.

Refund Procedure (Completed Transaction)​

  1. Locate original receipt or transaction ID.
  2. Verify item eligibility and policy rules.
  3. Select refund method.
  4. Confirm approval and finalize.
  5. Issue refund receipt.

Control Recommendations​

  • Require manager approval above configured thresholds.
  • Capture reason codes for audit and reporting.

TODO for Maintainers​

  • Add policy matrix by payment method and elapsed time.
  • Add exact manager approval prompts from UI.