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Void vs Return

Rule

Use Void for in-progress transactions. Use Return for completed transactions.

Steps​

  1. Open in-progress order.
  2. Tap function menu.
  3. In Select Function, tap Void Txn.
  4. If Void Txn is on another page, tap Previous or Next.
  5. Confirm prompt.

What you should see​

Completed order actions Void confirmation dialog Return confirmation dialog

If something goes wrong​

Action blocked

Clear pending edits and retry once.

When to ask manager/admin​

  • High-value refund/void
  • Third-party linked payment restrictions