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Void vs Return

Rule

Use Void for in-progress transactions. Use Return for completed transactions.

Steps​

  1. Open in-progress order.
  2. Tap function menu.
  3. Tap Void Txn.
  4. Confirm prompt.

What you should see​

Completed order actions Void confirmation dialog Return confirmation dialog

If something goes wrong​

Action blocked

Clear pending edits and retry once.

When to ask manager/admin​

  • High-value refund/void
  • Third-party linked payment restrictions