Manage Printers

Who this is for

Manager or authorized staff managing printer setup and maintenance in Devices -> Printer.

Before you start

• You are signed in with device-setting permission
• Target printer is powered on and connected to the same network
• POS Code is set

Quick flow

1. Open Devices.
2. Open Printer tab.
3. Select the printer row (or tap Add Printer).
4. Run the required action (Info, Test Print, edit, remove, or spooler).
5. Verify status before returning to operations.

Tasks

Add Printer

1. Tap Add Printer.
2. Fill Name, Printer Type, Connection, IP Address, and Port.
3. Tap Save.
4. Tap Test Print.

What to verify:

• Printer appears in list
• Status is connected/ready
• Test print success message appears

Printer Info and Status

1. Tap Info on target printer row.
2. Review Connection Details and Status Details.
3. Tap Close.

What to verify:

• Type, Address, Status, and Last checked are correct

Test Print

1. Tap Test Print on target printer row.
2. Wait for result message.
3. Confirm physical test slip output.

What to verify:

• Success message: Test print sent to '<PrinterName>' successfully

Edit or Remove Printer

1. Tap edit icon to update Name, Printer Type, Connection, IP Address, and Port.
2. Tap Save.
3. To remove, tap delete icon.
4. Confirm removal prompt.

What to verify:

• Updated settings are shown in printer row
• Removed printer disappears from list

Screenshot pending: functions/fn-printer-remove-confirm-dialog.png

Manage Printer Spooler

1. Tap Manage Spooler on target printer row.
2. Review tabs: Printing, History, Error.
3. Use required actions:
   • Refresh
   • Clear Selection
   • Remove Selected
   • Remove All
4. In Error tab, use retry actions:
   • Select All
   • Retry Selected
   • Retry All

What to verify:

• Queue decreases after retry/remove actions
• New print jobs are processed normally

Screenshot pending: functions/fn-printer-spooler-manager-dialog.png Screenshot pending: functions/fn-printer-spooler-error-retry-actions.png

If something goes wrong

Test print fails

Check IP/port, paper, printer cover, and network, then retry once.

Status remains disconnected

Verify power/network on printer first, then run Test Print.

Spooler retries do not clear error jobs

Remove failed jobs, validate connectivity, then resend order/print request.

Failed to remove printer

If removal partially fails, refresh printer list and confirm whether spooler files still exist.

When to ask manager/admin

• POS Code is required but you cannot edit settings
• Printer settings save succeeds but printer remains unavailable
• Spooler error queue keeps growing after retry/remove