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Split or Merge Transaction

Who this is for

Cashiers and shift managers who need to move items between transactions before payment.

Before you start​

  • You are signed in and on the order screen.
  • You can open the function menu (three dots).
  • You have sent pending item edits with Send.
  • You understand the difference: Split / Merge Txn is for moving items between transactions before checkout. Split By Item is on checkout and is for payment split flow.

Steps​

  1. Tap function menu (three dots).
  2. Tap Split / Merge Txn.
  3. Tap the target table in Select Table.
  4. Tap an item on the source side to select it.
  5. Tap > to move one selected item, or tap All to move all items.
  6. Tap Confirm.
  7. Open the target transaction and verify moved items.

What you should see​

  • The Split / Merge Txn dialog opens with source and target panels.
  • Moved items appear on the target side before you confirm.
  • After Confirm, the new transaction state is saved.
  • Screenshot pending: fn-split-merge-function-menu.png
  • Screenshot pending: fn-split-merge-dialog-transfer.png
  • Screenshot pending: fn-split-merge-result.png

If something goes wrong​

  • If you see Have unsend item(s), cannot split Txn, tap Send, then retry.
  • If you see Please transfer the item, move at least one item before Confirm.
  • If you see Table is placing order, pick another target table.
  • If you see Unable to split order, retry once.

When to ask manager/admin​

  • Manager only: merge/split across tables when store policy requires approval. Cashier fallback: keep current transaction and continue service.
  • Ask a manager if you are unsure whether to use Split / Merge Txn or checkout Split By Item.
  • Ask admin if split/merge fails repeatedly on valid tables.