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First-Time Initialization

Who this is for

Store manager or setup owner preparing a terminal for first use.

Before you start​

  • Stable internet connection
  • HQ login (Email address or UserName and Password)
  • Correct brand/shop assignment in HQ
  • Active subscription for the selected product type
  • Language defaults to English until you choose another language

Steps​

  1. On Select language, choose English, 繁體中文, or 简体中文, then tap Next.
  2. On Login with HQ, enter credentials and tap Next.
  3. On Select Brand and Shop, choose brand and shop, then tap Next.
  4. On Select Product Type, choose the terminal product type, then tap Next.
  5. On Select Mode, choose terminal mode and tap Next.
  6. On Review your Settings, verify details and tap Activate.
  7. On Downloading your settings, wait until all setup items finish.
Step list shown in the wizard

Select language -> Login with HQ -> Select Brand and Shop -> Select Product Type -> Select Mode -> Review your Settings -> Downloading your settings

Language behavior during setup

Your selected setup language is applied immediately during the wizard, including step titles and button text.

What you should see​

Step 1 - Select language Step 2 - Login with HQ Step 3 - Select Brand and Shop Step 4 - Select Product Type Step 5 - Select Mode Step 6 - Review your Settings Step 7 - Downloading your settings

After setup​

  1. Terminal returns to normal login flow.
  2. Staff can sign in and start shift.

If something goes wrong​

No Available Subscription

Stop setup. Ask manager/admin to verify the shop subscription in HQ before you continue. When reporting the issue, share this screen so they can see the exact setup state.

No Available Subscription during first-time initialization

This screen shows that the selected shop does not currently have an available subscription for the POS setup.

Cannot continue from Login with HQ

Check HQ credentials and internet connectivity, then retry.

Setup language looks wrong

Go back to Select language, choose the language again, and continue.

Download step is stuck

Use Retry only when a setup item fails. Use Reset only if you need full restart.

When to ask manager/admin​

  • HQ account or shop assignment is incorrect
  • You see No Available Subscription
  • Setup cannot complete after a clean retry